Privacy Policy

1. Introduction

The purpose of this document ("Privacy Policy") is to inform you about how we handle and process Personal Data (as defined below) which is subject to the Personal Data Protection Act 2012 (the "PDPA"). Please read this Privacy Policy so that you understand the purposes for which we collect, use and disclose your Personal Data.

Yayasan Mendaki (UEN No. 198902633C, with registered address at 51 Kee Sun Avenue, Wisma Mendaki, Singapore 457056) respects the privacy of your Personal Data and is committed to being in compliance with the PDPA. By interacting with us, submitting information to us, or signing up for any services, events or programmes offered, administered or organised by us, you agree and consent to Yayasan Mendaki (referred to herein as "YM", "us", "we" or "our") collecting, using and disclosing your Personal Data in the manner and for any of the purposes set forth in this Privacy Policy.

This Privacy Policy supplements but does not supersede or replace any other consents you may have previously provided to us in respect of your Personal Data, and any consents you may have provided in connection with this Privacy Policy are cumulative and additional to any rights which we may have under applicable law (including the PDPA) to handle or process your Personal Data.

YM may from time to time update this Privacy Policy without notice to you, in compliance with applicable laws or as we update our data usage and handling processes. The updated Privacy Policy will supersede earlier versions and will apply to Personal Data provided to us previously. The latest version is always accessible at www.mendaki.org.sg/privacy-policy/.

2. Personal Data

In this Privacy Policy, "Personal Data" refers to data, whether true or not, about an individual who can be identified from: (i) that data; or (ii) that data and other information to which YM has or is likely to have access to.

Examples of the Personal Data that you may provide to us include: your full name (including first and last name), photograph, address, telephone numbers (including residential, business and mobile phone numbers), NRIC number, date of birth, email address, financial information (including income), marital status, race, religion, education records and employment history.

3. How We Collect Personal Data

Given the broad range of community-based services, programmes, events and financial aid organised, administered and provided by us, we generally collect Personal Data in the following ways:

• when you submit any application forms or registration forms for our services, programmes, events or financial aid;
• when you contact us, request that we contact you or when you respond to our request for additional Personal Data;
• when you use our services provided through online or other technology platforms such as our website;
• when you sign-up for or request to be included in our newsletters, mailing lists and/or periodicals;
• when you interact with staff, including via telephone calls, letters, face-to-face meetings, social media platforms and emails;
• when you participate in surveys administered by us or our third-party surveying service providers;
• when your Personal Data is disclosed to or shared with us by other government agencies or any public agencies; and/or
• when you submit your Personal Data to us for any other reason.

4. Purposes For Collection, Use and Disclosure of Personal Data

Generally, the collection, use and disclosure of Personal Data is in connection with our objectives of providing social assistance and organising of community-based events.

Accordingly, your Personal Data may be collected, used and disclosed for the following purposes:

• processing your application(s) and managing your participation in relation to any of our programme, event, activity, loan, bursary, scholarship or financial aid;
• verifying your identity;
• evaluating your eligibility and suitability for your participation in our programmes and/or events;
• evaluating your eligibility and suitability for award of any loan, bursary, scholarship or other financial aid;
• general administration, organisation and running of our programmes, events and/or financial aid;
• monitoring of your performance and compliance with the terms of any financial aid or participation in our programmes / events;
• offering you any financial aid, assistance or services provided or administered by us;
• sending you updates about our programmes, events and activities;
• requesting feedback or participation in surveys, as well as conducting research and analysis;
• responding to, processing and handling your queries, requests, feedback and suggestions;
• preventing, detecting and investigating crime, and analysing and managing commercial risks;
• complying with any applicable rules, laws and regulations, codes of practice or guidelines; and/or
• any other purpose relating to or reasonably necessary for any of the above.

5. Disclosure to Affiliates and Third Parties

YM often works with its affiliates and other third parties in providing its services, programmes and events. Subject to applicable law, your Personal Data may be shared with:

• YM's affiliates and related organisations (including but not limited to MENDAKI SENSE Pte Ltd, MENDAKI Club, Community Leaders Forum);
• our agents, contractors and third-party service providers who provide services to YM;
• our professional advisers such as our auditors and lawyers;
• relevant government regulators, government ministries, statutory boards or authorities and/or law enforcement agencies;
• other self-help groups and organisations; and/or
• any other person or organisation to whom you authorise us to disclose your Personal Data to.

6. Your Rights of Access and Correction

Under the PDPA, you have certain rights to seek access to your Personal Data that is in our possession or under our control, and to request that we correct any errors or omissions.

Any such requests should be sent to our Data Protection Officer. We may charge a reasonable fee for processing your request for access to your Personal Data.

7. Accuracy of Personal Data

You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide or assist you with any services, programmes, events, activities or financial aid.

If there are any changes to your Personal Data, please ensure that you inform us promptly so that we can make the necessary updates to our records.

8. Retention of Personal Data

We will retain your Personal Data only for as long as it is necessary for the fulfilment of the purposes set out in this Privacy Policy, or as required or permitted by applicable laws. When your Personal Data is no longer required, we will securely dispose of or anonymise it.

9. Protection of Personal Data

We take reasonable steps and measures to protect your Personal Data by implementing appropriate security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

10. Transfer of Personal Data Overseas

YM may transfer your Personal Data to other countries or territories. Where we do so, we ensure that the recipients of your Personal Data provide a standard of protection to your Personal Data that is comparable to the protection under the PDPA.

11. Links to Other Websites

Our website may contain links to other websites. This Privacy Policy only applies to our website and we are not responsible for the privacy practices of those other websites. Please review those websites' respective privacy policies when visiting them.

12. Contact Us

If you have any queries or feedback about this Privacy Policy, or wish to exercise your rights of access or correction, please contact our Data Protection Officer at: